Home | Contact Us | Login


Case Studies


Leveraging Web 2.0 Technologies for Next Generation E-business at Pennsylocal

View      Download



Enabling Customer-centric E-business for the Milennium Partners Sports Club

View      Download



See how Timelife standardized their international websites onto a common e-commerce platform

Download



See how New York State Department of Health (NYSDOH) leveraged Inkriti's Web 2.0 Development for Infectious Disease Monitoring System

Download



Leveraging Web 2.0 Technologies for Next Generation E-business at Pennsylocal, LLC - Case Study
 
The Client
Pennsylocal, owned and operated by Local To Global Technologies, LLC., is a portal that allows local businesses to market their services in the new web media such as YouTube, Flickr and Ebay. It creates a rich online user community of businesses and consumers by offering a wide variety of features such as blogs, classifieds and marketing via email.
The Challenges
  • As a player in a rapidly evolving marketplace, it was very important to bring the service to market very quickly. In particular, they were looking at an eight (8) week timeframe.
  • As an early stage venture, they were interested in bringing this service to market on a very tight, shoestring budget.
  • Finally, a unique feature of the portal is the need for an extraordinarily strong content management system. There would be hundreds of local businesses and thousands of end consumers who would create and publish blogs, ads, news etc. In addition, much of this content would need to be reviewed and approved by Pennsylocal administrators, before getting published onto the website. While most commercial content management systems offer these functionalities, the challenge was to purchase these systems within the limited budget that the project afforded.
To achieve their goals and overcome these challenges, Pennsylocal sought out the help of Web 2.0 experts, who could create a world-class portal experience while saving on money and time.
The Inkriti Web 2.0 Approach
Inkriti is a leading technology consulting firm that specializes in leveraging Web 2.0 for enabling customer-centric e-business. The company's solutions combine next generation web 2.0 technologies in unique and innovative ways. Key elements include:
  • Proven open source software that provides the functionality of proprietary software while providing huge cost and flexibility advantages
  • Mashups that bring together applications with desired features, avoiding the need to build them in-house
  • Rich Internet and multimedia technology that creates a memorable visitor experience that builds loyalty and helps win new business
  • Web services that facilitate real-time integration between systems, making data actionable when it is freshest
The site that Inkriti built for Pennsylocal demonstrates many of these elements innovatively combined to create cutting-edge user experiences while saving on money and time.
Open-source content management with Drupal
Challenge:  As an internet portal, Pennsylocal intended to offer a very interactive community-oriented experience to its two main constituents : business owners and local community members.
  • Content Generation : Both these constituents would generate a lot of content. For example, the community members can place classified ads and create their own blogs. The business owners could publish videos about their services, place classified ads and also create their own blogs.
  • Content Workflow : To add to the complexity, Pennsylocal wanted to approve the various classifieds being posted, before publishing them onto the website. This necessitated a kind of a content workflow system that was robust, reliable and scalable.
While such functionality can be achieved with commercial content management systems, the challenge was to do this in a very limited budget that pretty much put most of these system - like an Interwoven or a Vignette - out of reach.
Inkriti Solution:  Inkriti has extensive expertise using Web 2.0 open-source content management systems such as Alfresco, Drupal, Joomla, and others. Inkriti selected Drupal as the best fit for Pennsylocal because it allows non-technical users to easily manage their content. As a next generation content management system, Drupal provides a simple, flexible solution for managing all the content involved in Pennsylocal : blogs, news and ads.
Open-source actionable reporting with Google Analytics
Challenge:  One of the keys to running a successful e-business is the ability to understand site activity: what draws visitors, their favorite pages, what web site they came from, their geographic location, etc. While there are commercial software providers such as Omniture or Fireclick, their prices were out of reach. Furthermore, Pennsylocal was not interested in getting locked into a long-term contract and billed on a monthly basis.
Inkriti Solution:  Inkriti used Google Analytics, providing the same reporting and analytic capabilities as the high priced alternatives. It is free, intuitive to use, and easy to implement by embedding a simple script into the web site header page:
A more interactive user experience with AJAX and Flex
In the evolution of user interfaces, it is generally agreed that web interfaces are actually a step down from the client server "desktop" interfaces that we are used to. Features like Menus, Drag-drop, Right-click menu and a myriad other wonderful features, that we take for granted in a desktop interface are just not available in a browser.
The browser interface evolved in an environment of extraordinarily low bandwidths - and so the interfaces had to be very simplistic to accommodate the fact that not much data could be sent quickly from the server to the browser, or the fact that the browser could not do much "client-side" processing. However, in the past few years, these constraints have all but disappeared - especially with high bandwidth becoming quite commonplace.
Rich Internet applications (RIA) refer to the emerging technologies that provide a path whereby Web applications can be designed to have the features and functionality of traditional desktop applications.
The Pennsylocal portal leverages two of the leading RIA technologies : AJAX and Flex
AJAX is used in the following areas:
  • Forms : AJAX validates fields in real time, rather than submitting the form and waiting for feedback.
The Adobe Flex based RIA solution is used to make list navigation a lot simpler and faster. For example, when a user moves the mouse over one of the search results, additional details for the company are shown as a popup box.
In addition, each of these columns can be moved to the left or right of each other, providing complete flexibility to the user to organize the data in the manner he finds easiest to understand.
The Results
Pennsylocal now has a website that builds on cutting edge Web 2.0 concepts, and brings simplicity and convenience to its many users.
  • Rapid Time to Market : 8-weeks for complete execution : from requirements to go-live
  • Low Investment : Entire website built into under 10,000USD
  • Value with Open source software
    • Reduced licensing and deployment costs
    • Fast customization for client workflows
"We selected Inkriti because of their expertise in Web 2.0 technologies, and their global delivery model. This was a unique combination that offered us very competitive pricing while deploying cutting edge technologies." explained Brian Brown, CEO of Local to Global Technologies, LLC. "Inkriti helped us jump in on this unique, game changing marketing opportunity."
US headquarters
1101 Worcester Road
4th Floor
Framingham
MA – 01701 – USA
Phone: 508–532–1132
Fax: 508–532–1042

marketing@inkriti.com

India headquarters
Unit 209, Level II Maximus Towers “B” Wing
MindSpace IT Park, Madhapur
Hyderabad – 500 081 – India
Phone: 91–40–66847991
Fax: 91–40–66847992

marketing@inkriti.com

About Inkriti

Inkriti is a technology consulting company that is a leading provider of Web 2.0 Solutions for customercentric e-business. Our solutions leverage Web 2.0 principles to attract, convert and retain more customers online. And, our Global Delivery methodology results in a 65% savings in IT costs, while providing resource flexibility and reducing time-to-market.
Inkriti is headquartered in Boston, MA and has a global technology center in India.